Frequently asked question

HOW LONG DO YOUR COOKIES STAY FRESH?

Cookies are fresh up to two weeks from the time they are baked if they are stored in an air-tight container or in heat-sealed packaging. There is the option to heat-seal cookies in FDA safe plastic to preserve freshness if they will not be consumed at the time of purchase. Please mention that at the time of your order request.

Once you receive your cookie order, keep cookies in a cool, dry place and don’t refrigerate or freeze until after your event.

Cookies can also be frozen to preserve freshness for up to two months. However some design detail may be compromised with the thawing process. The taste will still be great.

WHAT’S YOUR PRICING?

Because all orders are custom, there is not always a one price fits all model.

Generally speaking, designs start at $81 a dozen. There is a two dozen minimum order. Additional custom packaging aside from standard heat-sealing may also increase price.

Every cookie is hand-made and designed and takes a lot of care to make. At this time, I am a one-person business, so a lot of care and time is put into every order from baking to prepping colors to decorating, packaging, and handling.

HOW DO I PAY FOR MY COOKIES?

You’ll receive an electronic invoice once your order has been confirmed. Pay via check or MelissaSlayen via Venmo. For online Workshop purchases, you pay directly through the Classes form.

DO YOU DO COMPANY LOGO & CHARACTER COOKIES?

Yes, I can do company logo cookies. Often, I prefer making them with icing sheets depending on the look of your design. This method enables me to make the image look as exact as possible. I use this method for corporate logos as well as my own financial firms clients when making them cookies.

DO YOU HAVE A GALLERY OF WORK?

Check out my Instagram @suggiescookies for inspiration.

HOW DO YOUR COOKIES COME PACKAGED?

If they are going to be consumed soon, they are packaged in a bakery box. If they are traveling, I heat-seal each cookie to maximize freshness. Most of my boxes are purchased through Cake Art or BRP Box Shop and packaging is almost as important as the design of the cookie to me. Everyone who knows me knows that I am a sucker for cute packaging :)

DO YOU SHIP?

Yes, I do ship. At the moment, being that I am a one person business, I personally bubble wrap and package each cookie personally before dropping the box at the post office. I generally ship with priority shipping unless we've discussed overnight options. 

HOW MUCH LEAD TIME DO YOU NEED?

The more lead time, the better, especially during holiday seasons! Generally three weeks is recommended. Feel free to send me a request even if there’s not enough lead time; I will try my best to accommodate you if I can! I do my very best to create as many smiles as I possibly can :)

DO YOU HAVE A MINIMUM SIZE ORDER?

Yes, I currently have a two dozen minimum order

DO YOU MAKE GLUTEN FREE COOKIES?

While I do get many requests, unfortunately, I do not offer gluten free cookies at this moment in time. I'm sorry :(

DO YOU DONATE COOKIES OR OFFER AUCTION ITEMS?

I’m always happy to try and support a great cause. Due to timing, I generally find that I am only able to donate to one organization a year. When I am not decorating for my clients or teaching classes, I am busy making cookies for my kids classes and school events.

WHAT KIND OF COOKIES DO YOU MAKE? 

Sugar cookies.

DO YOU TEACH CLASSES?

Yes! Check out my Classes page here.  Classes are taught at my home, in San Anselmo, CA. I can arrange a custom class for you, colleagues, or friends. If you are interested in something, I would love to hear from you.

Pricing is determined by number of students with a minimum of 10. I can also modify the class based on the audience. For example, depending if I'm teaching kids, adults, or a combination of ages. The cost of a private class generally ranges from $500-$600 and lasts a duration of 2 hours. There is an additional fee for a class size greater than 10.

General class structure includes learning the basics of cookie decorating, necessary tools to get started, design demo, and decorating cookies based on a determined theme.

Contact me to inquire about additional details such as space requirements.

DO YOU DELIVER?

Yes, I am happy to deliver to adjacent towns/cities if able to. I do not charge an additional fee for doing so. I will do my best to accommodate, your schedule, regarding a delivery. However, please accept my apologies if my schedule is full and doesn't permit me doing so.

Generally speaking, my local clients, pick up their cookies from my cookie "pick up" box conveniently located outside my home.

ANY OTHER QUESTIONS?

Contact me. I look forward to hearing from you!